SMS Terms & Conditions

By providing your mobile number to New Vision Hospice and agreeing to receive text messages, you agree to these SMS Terms & Conditions.

1. Program Description

New Vision Hospice may send text messages related to:

  • patient care coordination;

  • scheduling and visit reminders;

  • agency operations and internal memos;

  • payroll confirmations;

  • reminders regarding expiring HR, credentialing, compliance, or onboarding documents; and

  • responses to messages or requests initiated by you.

2. Consent

By opting in to receive SMS messages from New Vision Hospice, you authorize us to send text messages to the mobile number you provided for the purposes described above.

Consent to receive text messages is not a condition of receiving care or, where another reasonable communication method is available, of applying for or maintaining employment.

3. Message Frequency

Message frequency may vary depending on your relationship with the agency, your care needs, your employment status, scheduling activity, payroll cycles, and compliance or HR requirements.

4. Message and Data Rates

Message and data rates may apply according to your mobile carrier plan.

5. Opt-Out

You may opt out of SMS communications at any time by replying STOP to any text message from New Vision Hospice.

After you send STOP, you may receive one final message confirming that you have been unsubscribed. After that, you will no longer receive text messages from us except as otherwise permitted by law or unless you opt in again.

6. Help

For assistance, reply HELP to any message or contact us at:

Phone: (818) 738-9404
Email: info@nvhospicecare.com

7. Privacy

Your use of our SMS program is also subject to the New Vision Hospice SMS Privacy Policy, which explains how we collect, use, disclose, and protect information related to text messaging.

8. Supported Carriers and Delivery

Text messaging services are provided on an “as is” basis. Delivery is subject to effective transmission by your wireless carrier and may not be available at all times.

Wireless carriers are not liable for delayed or undelivered messages.

9. User Responsibilities

You agree that:

  • you are the authorized user of the mobile number provided;

  • the mobile number you provided is accurate and current;

  • you will notify us if your number changes;

  • you will not use text messaging to send unlawful, threatening, abusive, or inappropriate content; and

  • you understand that text messaging may not be a fully secure communication method.

10. Patient Care Emergencies

Text messaging is not intended for emergencies or urgent medical needs.
If you are experiencing a medical emergency, call 911 immediately.

If you need urgent hospice assistance, contact New Vision Hospice directly by phone at (818) 738-9404.

11. Changes to Terms

New Vision Hospice may change these SMS Terms & Conditions at any time. Updated terms will be effective when posted, distributed, or otherwise made available with the revised effective date.

12. Contact Information

New Vision Hospice
Phone: (818) 738-9404
Email: info@nvhospicecare.com